Refund Policy

We want you to be satisfied with your purchase. If you’re not fully satisfied with our software, you may be eligible for a refund under the following conditions:

  1. Eligibility:

    • Refund requests must be made within 30 days of the initial purchase or the start of the billing cycle.
    • To be eligible for a refund, you must contact our support team and provide a detailed reason for your dissatisfaction.

  2. Procedure:

    • To request a refund, please email [email protected] with your order number and a brief explanation of why you are requesting a refund.
    • We will review your request and respond within 5 business days.

  3. Non-Refundable Items:

    • Custom development work and add-ons are non-refundable.

  4. Subscription Cancellation:

    • You can cancel your subscription at any time. If you cancel after the refund period, you will not be eligible for a refund, but you will not be billed for the next billing cycle.

  5. Refund Processing:

    • Approved refunds will be processed within 10 business days and will be issued to the original payment method used.

  6. Exceptions:

    • Refunds are not available for purchases made during promotional periods or special offers.

For any questions regarding our refund policy, please contact us at [email protected].

Privacy Policy

1. Introduction

Welcome to CRUZ ERP. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our software and services.

2. Information We Collect

  • Personal Information: This may include your name, email address, phone number, billing information, and any other data you provide when you sign up for our services or contact us.
  • Usage Data: We collect information about how you use our software, including IP addresses, browser types, access times, and pages viewed.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to track your interactions with our software and improve your user experience.

3. How We Use Your Information

  • To Provide and Maintain Our Services: We use your information to deliver and improve our software and services, process transactions, and communicate with you.
  • To Personalize Your Experience: We may use your data to customize your experience and provide relevant content and features.
  • For Billing and Account Management: We use your information to manage your account, process payments, and handle support requests.
  • For Marketing and Communications: With your consent, we may use your information to send you promotional materials and updates about our services.

4. How We Share Your Information

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors and data storage providers.
  • Legal Requirements: We may disclose your information if required by law, to comply with legal processes, or to protect our rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or other business reorganization, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and enforce our agreements.

7. Your Rights and Choices

  • Access and Correction: You may request access to and correction of your personal information.
  • Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.
  • Data Deletion: You may request the deletion of your personal information, subject to any legal or contractual obligations.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: [email protected]